Dry Eye Patient Symposium
Saturday, July 12
8:30 am - 4:30pm Eastern
Join us IN PERSON in Washington, DC or
VIRTUALLY via Livestream
Speakers
Patients
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Dr. Cathy Bishop-Clark joined the dry eye community due to Lasik in 2000. After many years of severe pain (and all that accompanies it), she eventually learned to live again. While she did not do this perfectly or alone, she remained happily married, raised two successful daughters, ended a rewarding career as a Dean and Associate Provost, and even biked across America – all with very dry eyes!
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Natalie Harger is a branding and marketing professional who has lived with severe dry eye since 2014. Years in the IVF trenches and ongoing immune dysregulation have made her case especially complex. As she fought to regain stability, she educated herself on the science, treatments, and systemic roots of the disease. An active member of a large dry eye Facebook group, she’s passionate about helping others navigate the overwhelming and often isolating dry eye journey.
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Dr. Ruth Machin is a retired doctor turned health coach, nutrition student and charity chair. She developed corneal neuralgia secondary to dry eye disease in 2020 and, unable to continue working as a Consultant Radiologist (a lot of bright screens in a dark room!), she took ill-health retirement from the NHS. Having got bored of retirement, she retrained as a health coach and went back to university at 50 to study for a masters degree in nutrition, making good use of assistive technology. She is the current chair of the Dry Eye Association UK.
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Ben Makansi, 31, is a cloud computing specialist and entrepreneur based in Washington, DC. He eventually traced his 2017 dry eye onset to incomplete blinking and closure due to poor midface growth, and has since largely resolved his symptoms.
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Justin Mendelson is a health-focused entrepreneur and former product lead at Silicon Valley companies including Facebook. After developing severe dry eye at age 22, he spent over 15 years navigating the condition—an experience that ultimately led him to build solutions for others facing similar challenges. He lives in North County San Diego and spends much of his free time surfing, diving, or practicing meditation, breathwork, cold exposure, and yoga.
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Rebecca Petris co-founded Dry Eye Foundation in 2018 and founded online patient community Dry Eye Zone in 2005. She serves as President of DEF’s Board of Directors and volunteers extensively on DEF’s education and advocacy programs. Rebecca began engaging in dry eye patient advocacy work after experiencing dry eye, eye pain and vision complications from LASIK in 2001.
Doctors
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Dr. Brown is an ophthalmologist in private practice in North Carolina. Her practice areas are Pediatric Ophthalmology, Adult Strabismus, Neuro-Ophthalmology and Forensic Ophthalmology.
Dr. Brown has served on the Board of Directors of the Dry Eye Foundation and as its Medical Advisor since 2019. She has guided DEF’s Eye Drop Safety program and acted as DEF’s liaison with relevant FDA offices since 2022, and continues to steer DEF’s work analyzing OTC ophthalmic drug safety trends.
Dr. Brown earned her MD from Northwestern University, where she completed her ophthalmology residency, followed by a fellowship in pediatric ophthalmology and adult strabismus at the University of Michigan. She then served on the faculty of the Texas Tech University School of Medicine, where she taught ophthalmology residents, provided clinical care and performed original research for 10 years before moving to North Carolina and joining Cabarrus Eye Center.
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Dr. Chiu is an Associate Professor of Clinical Ophthalmology at the USC Roski Eye Institute, Department of Ophthalmology at the University of Southern California Keck School of Medicine. She received her Doctor of Optometry at the University of California, Berkeley, School of Optometry and completed a residency in Cornea and Contact Lenses at the Southern California College of Optometry, where she still serves as an adjunct faculty member.
Her clinical interests include contact lens fittings and treatment for patients with ocular surface disease and irregular corneas. Her research interests include microbial contamination in contact lens-related solutions and effects of scleral lens wear on the ocular surface and optic nerve. She is a fellow of the American Academy of Optometry and the Scleral Lens Education Society, a member of the California Optometric Association, and serves on the Board of Directors at the Dry Eye Foundation. She was named one of America’s Best Eye Doctors by Newsweek and GP Practitioner of the Year by the Gas Permeable Lens Institute.
Dr. Chiu has also served on the Board of Directors of the Dry Eye Foundation since 2023.
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Dr. Galor is a Professor of Ophthalmology at Bascom Palmer Eye Institute. Her areas of expertise are Uveitis, Corneal Diseases, Cataracts and Intraocular Lens. is an expert on ocular surface pain and dry eye, a prevalent condition worldwide, and its relationship with neuropathic ocular pain. She is also an expert in the epidemiology and treatment of persistent pain after LASIK. Dr. Galor has evaluated the efficacy of several therapies in the treatment of neuropathic ocular pain including gabapentinoids, periocular injections, and transcutaneous electrical stimulation. and has also focused on how ocular surface symptoms, including pain, affect the quality of life. She has brought to light the role of nerve dysfunction in dry eye and has developed novel diagnostic and therapeutic metrics to address dry eye symptoms and ocular pain due to nerve sensitization. She first demonstrated that symptoms and signs of dry eye were often discordant. This observation prompted her to study whether nerve dysfunction was the missing link between the observed discordance. She demonstrated that many symptoms of dry eye, such as burning and sensitivity to wind and light, were shared with chronic pain conditions outside the eye. She tested her hypothesis by measuring nerve sensitivity in the cornea and forearm and demonstrated that individuals with dry eye symptoms and ocular pain had increased sensitivity both locally (on the cornea) and remote to the eye (on the forearm). Given these findings, she has been testing whether strategies that are effective in preventing and treating non-ocular pain could be applied to dry eye and ocular pain, including oral agents (α2δ ligands), injections, and stimulation therapy. She has published her work in high-impact ophthalmology and pain journals. Dr. Galor was named to The Ophthalmologist Power List 2021.
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Dr. Jacobs is Faculty on the Cornea and Refractive Surgery Service, Mass Eye and Ear, and Associate Professor of Ophthalmology at Harvard Medical School. Dr. Jacobs was the Medical Director, Boston Foundation for Sight, 2006-2018 and prior to that served 15 years as Director, Cornea Service, Beth Israel Deaconess Medical Center in Boston.
She is a past-President of Contact Lens Association of Ophthalmologists (CLAO) and currently serves as Editor-in-Chief, Eye and Contact Lens. She has over 90 peer-reviewed publications in the fields of ocular surface disease, corneal ectasia, cornea and refractive surgery, evidence-based medicine, and contact lenses in health and disease. She is recipient of the Lifetime Achievement Award of the American Academy of Ophthalmology. Dr. Jacobs earned her MD from Harvard Medical School and an M.Sc. in Physiological Sciences, University of Oxford, as a Rhodes Scholar.
Symposium Director
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Aidan Moore is Executive Director of the Dry Eye Foundation. He has been working with the dry eye community since 2016 and helped establish DEF as a non-profit in 2018. He is a sympathetic listener, supporter, and advocate for dry eye patients, and he believes in using DEF’s platform to reshape the future for dry eye patients. He has been integral to DEF’s community support programs and educational initiatives like the Dry Eye Helpline, Dry Eye Zoom Groups, Eye Drop Safety, MyDryEyeData and more. His motto is “how can we help?”
Program
7:00 - 8:30
Registration and exhibits open at 7:00
Breakfast buffet served from 7:30 - 8:30
8:30 - 8:40
Symposium Welcome Address
8:40 - 9:00
Keynote Presentation
Seen Through Dry Eyes - One Woman’s Journey To Life Again
Keynote Speaker: Dr. Cathy Bishop-Clark
9:00 - 10:00
SESSION 1
”It Gets Better”: Patient Insights From the Dry Eye Journey
Speakers: Natalie Harger, Dr. Ruth Machin, Ben Makansi, Justin Mendelson
Our dry eye patient speakers will share key themes of their personal stories. In panel discussion format, they will also share insights from their experiences with topics such as the impact of DED on their lives; the journey to diagnosis, understanding of the disease and effective treatment; and how they are each doing now compared to earlier, more difficult parts of their experience.
10:00 - 10:20
Coffee break with exhibitors
10:20 - 11:00
SESSION 2
Digging For A Diagnosis: Doctor Perspectives on How To Get Answers
Speakers: Dr. Brown, Dr. Chiu, Dr. Galor, Dr. Jacobs
Our panel of experts will discuss common challenges faced by patients who are seeking answers about their persistent dry eye symptoms, and they will provide pearls on how patients can effectively navigate the journey to diagnosis.
Discussion topics include co-morbidities and differential diagnosis, to types of doctors or specialists patients may need to see, and the techniques, tests and equipment that may be involved in diagnosis.
11:00 - 12:30
SESSION 3
The Treatment Landscape: Broad and Deep
Speakers: Dr. Jacobs, Dr. Chiu, Dr. Galor
This session will consist of individual presentations followed by Q&A sessions, and will take us on a journey through the range of treatments as well as a deeper dive on select “hot topics” as we seek to understand the relevance of treatments to specific diagnoses and needs.
Dr. Jacobs will present a treatment overview, which will provide vital context for understanding the range of treatments and different purposes and uses of each. Dr. Galor will present on neuropathic corneal pain, a critical area of emerging medicine that is not yet thoroughly understand yet directly relevant to many people in our community experiencing corneal pain symptoms. Dr. Chiu will present on scleral lenses and their role in ocular surface disease and ocular surface pain, filling in the many information gaps for people who may have been offered scleral lenses or may be considering asking for them.
12:30 - 1:30
Lunch and Exhibit Hall
1:30 - 2:30
SESSION 4
“What Works?” Doctors Discuss Evidence Based Medicine in Dry Eye
Speakers: Sandra Brown MD, Deborah Jacobs MD
In this session, champions of evidence-based medicine will present about dry eye treatments and remedies from an evidence standpoint, each followed by Q&A.
“Evidence: Understanding Data Limitations and Hype in Dry Eye Treatment” - Dr. Brown will present case examples of marketing of prescription drugs and devices which creates an overly optimistic belief in treatment benefits.
Second presentation summary coming soon
2:30 - 3:10
SESSION 5
“I Just Wish They Understood”: Patient and Doctor Insights About Appointments and Communication
Speakers: Dr. Galor, Dr. Jacobs, Natalie Harger, Ben Makansi
Our panelists will explore patient and doctor perspectives on common communication gaps and conflicts that take place during “dry eye” related medical appointments. Panelists will share insights on how we can effectively navigate appointments, bridge communication gaps and strengthen the patient-provider relationship in the process.
Topics in this discussion will include disease and pain severity; conversations about mental health; most memorable interactions (positive and negative); unspoken thoughts on both sides in dry eye appointments; and the factors that contribute most to strong patient-provider relationships.
3:10 - 3:30
Coffee Break and Exhibit Hall
3:30 - 4:20
SESSION 6
“What Works?” Patient Perspectives on Solving Problems and Trying Treatments
Speakers: Natalie Harger, Dr. Ruth Machin, Ben Makansi, Justin Mendelson
What does “what works” actually mean? What’s the goal, how do we work towards it and how do we know when it’s been achieved? Our patient panelists explore what how they related to trying things and how and when they decided what was working best for them, in terms of everything from medical treatments to non-medical home page, coping strategies, communication strategies and workplace accommodations.
Last, each panelist provides their best advice to people who are struggling to determine “what works” for them.
4:20 - 4:30
Closing Remarks
Aidan Moore, Rebecca Petris
Register for the Symposium
Saturday, July 12
8:30 am - 4:30pm Eastern
Virtual
Livestream our Symposium from anywhere on Zoom!
Suggested donation: $25
In Person
Holiday Inn Washington DC Capitol - National Mall
550 C St SW, Washington, DC 20024
Registration
DEF Member registration: $75
General registration: $100
Venue information
Hotel
Group rate: $239/night + $15.95% tax. Book now.
Holiday Inn Washington Capitol - National Mall
550 C St SW, Washington, DC 20024
Symposium Sponsors
Abbvie
Silver Sponsor
OCuSOFT
Silver Sponsor
Scope
Silver Sponsor
Tarsus
Silver Sponsor
Viatris
Silver Sponsor
Vital Tears
Silver Sponsor
Bruder Healthcare
Bronze Sponsor
The Dry Eye Shop
Bronze Sponsor
Oasis Medical
Bronze Sponsor
Sight Sciences
Bronze Sponsor